Our vehicles have an electric ramp for wheelchair access, located at the central door, to facilitate access to the bus for passengers in wheelchairs/scooters.
This automatic ramp only operates when the vehicle is stationary and the parking brake is engaged.
In all cases, the folding and unfolding movements are accompanied by visual and audible warning signals, both inside and outside of the vehicle. The ramp should not be used until it is fully in place, i.e., when the flashing lights and sounds stop.
In these vehicles, the access device consists of a horizontal ramp protected by a safety device, which prevents the ramp from moving when it detects an obstacle. Furthermore, in the event of a breakdown, the ramp on these vehicles can be easily extended and retracted manually to ensure access.
Consult the minimum requirements for wheelchairs and scooters to be permitted.
Seat-free spaces for wheelchair or scooter users, near the central door to facilitate passenger access, as this door is where the access ramp is normally located.
This space is signposted for preferential use by wheelchair users and is equipped with a seat belt and a support board.
The passenger must travel rearward-facing, making use of the aforementioned support and the seat belt.
These seats are preferably located near the front door to facilitate access to people with reduced mobility or disabilities.
They are identifiable as they are a different colour to the other seats and are accompanied by specific pictograms, and they offer more space to facilitate accessibility and even to accommodate an assistance dog if necessary.
To guide people with reduced visibility from outside the door to their reserved seating, and also to the ticket validation machines, our buses are equipped with several optical-acoustic positioning elements, such as:
Overhead warning light at the entrance door with beeper/speaker, which emits intermittent flashes of light and sounds to help passengers locate the entrance door.
Warning lights on the front door and under the ticket vending and validating machines.
Lastly, the handrails are equipped with markers that indicate the location of seats reserved for passengers with reduced mobility (PRM).
Standardised, easy-to-understand pictograms distributed throughout the vehicle, in addition to Braille signage.
Pictograms are also included for better understanding by children and people with visual, hearing or cognitive disabilities, in accordance with the ARASAAC (Augmentative and Alternative Communication System - SAAC) guidelines.
Located on the ceiling, behind the driver’s seat or in the middle of the vehicle, or sometimes in both locations, this is an opaque glass sign which separately provides the messages “STOP REQUESTED” and “RAMP REQUESTED”, with an acoustic warning when activated and alerting the driver on the dashboard.
The vehicles have operating assistance systems (OAS) that provide information by public address and visual information outside the bus, indicating stops, service information and the destination.
Some services also have magnetic induction loops that allow passengers to listen to service-related messages on their own implants or hearing aids.
